Terms of service

DELIVERBEES COLLEGE
TERMS AND CONDITIONS
Updated 6/2/2026


Deliverbees, LLC (hereinafter referred to as “Deliverbees College”, "We", "Us" and "Our") provides its services to you (hereinafter referred to as "Customer" or “You”) through Our website located at www.deliverbeescollege.com (the "Site") and through Our technology platforms and related services (the "Service" or “Services”), subject to the terms included in these terms and conditions (the “Terms”). The following Terms, together with any documents they expressly incorporate by reference, govern your access to and use of the Services, including any content, functionality, and Services on or through the Site, whether as a guest or a registered user. You grant permission to Us as the agent to sign for, accept, and transport U.S. mail and all other privately delivered packages on your behalf, and We are willing to do so, subject to the Terms set forth herein.


PLEASE READ THE BELOW TERMS CAREFULLY BEFORE REGISTERING FOR OR PURCHASING OUR SERVICES. BY USING THE SITE OR BY CLICKING TO ACCEPT OR AGREE TO THESE TERMS WHEN THIS OPTION IS MADE AVAILABLE TO YOU, YOU ACCEPT AND AGREE TO BE BOUND AND ABIDE BY THESE TERMS. YOU SHOULD PRINT A COPY OF THESE TERMS FOR YOUR RECORDS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT REGISTER WITH THIS SITE OR PURCHASE OUR SERVICES.


Please note that We reserve the right to amend any portion of these Terms from time to time in our sole discretion. Your continued use of the Site and Services following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on You.

SERVICE DESCRIPTIONS
Summer Storage & Semester Abroad: The Services consist of the delivery of empty boxes and packing supplies to Customer’s dwelling or campus, and the pickup, storage, and delivery of the Customer’s possessions for a specified period of time. We use various third-party subcontractors selected by Us, such as moving companies, delivery companies, college students, and storage facilities. We do not have liability for the acts or omissions of these third parties. We do not at any time take physical possession of your personal items.

Summer Start Storage: The Services consist of the curbside pickup, storage, and curbside delivery of the Customer's possessions for a specified period of time. We use various third-party subcontractors selected by Us, such as moving companies, delivery companies, college students, and storage facilities. We do not have liability for the acts or omissions of these third parties. We do not at any time take physical possession of your personal items.                                          

Ship & Store: The Services consist of accepting, storing and possibly consolidation and delivery of the Customer’s possessions for a specified period of time. Customers have the option for delivery near campus or pick up of their possessions. The Service provided by Us is designed to provide college students at select colleges and universities with personalized package acceptance and depending on the plan selected, either warehouse, hold, or store and deliver, dorm room items for the named student between the dates of July 1st, 2026 and the August 2026 move-in date. Packages will be accepted during regular hours of operation at Our offsite warehouse and will be available to pick up or have delivered near campus depending on the option selected by You at time of plan selection and payment in full. These hours could change weekly based on driver availability, warehouse hours, number of packages received, etc., and may vary by day and week. We reserve the right to change delivery windows on an as-needed basis. Except as set forth in the shipment terms, the Service is provided on an "as is" and "as available" basis. We expressly disclaim all warranties of any kind, whether express, implied, or statutory, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We make no warranty that (i) the Service will meet Your requirements, or (ii) the service will be uninterrupted, timely, secure, or error-free.


2. REGISTRATION INFORMATION
In order to purchase Our Services, You must first register on Our Site and pay the required deposit or fee. Our Summer Storage & Semester Abroad Plans require a One Hundred Dollar ($100) Storage Hold Fee while full payment is required at registration for Summer Start Storage and Ship & Store Services. This allows Us to get Your information into Our system so that We can more easily process your orders. Registration and the requisite deposit or full payment are required prior to reserving a spot for Service.
Upon registration for Our Services, a small amount of personally identifying information is necessary. Required registration information includes your name, address, phone number, email address, and other personally identifiable information including your university. By registering with the Site, You are agreeing to the collection and use of Your information in accordance with our privacy policy, found on the Site at https://deliverbeescollege.com/policies/privacy-policy.
We are not responsible for any errors in the information that You submit to Us in registering or placing your orders, including without limitation any additional fees or mis deliveries that may result from your errors.


3. PRICING AND DEPOSITS
Pricing for all Services shall be in accordance with the pricing schedule contained on the Site for each available Service.
Summer Storage & Semester Abroad Pricing: Pricing is based on a four-month summer storage calendar for the months of May through August for Summer Storage, and an eight-month calendar for Semester Abroad (December through August). We charge the Customer for the entire summer season (four or eight months), and prorations are not offered. Payment is due once the invoice is sent and is due for the entire storage period, with payment in full being required prior to scheduling an August delivery date. Prices are subject to change without notice. The Customer agrees to pay the total cost of the Services provided by Us based on the number and type of items tendered to Us at the time of pickup, the exact Services to be provided, and the prices contained on Our Site. The price for your Service is based on the date and time You place your order on the Site and is the applicable price for your order. Prices are subject to change without notice. No price adjustments will be offered for future discounts or sales. Checks or cash are not accepted. The Customer acknowledges that they remain indebted to Us for any balance owed on their account as a result of invalid credit card information, Our inability to receive credit card authorizations, or for any other reason, which prevents Us from being paid for the services and any additional fees. We reserve the right to hold the Customer’s possessions until payment has been received in full. The Customer acknowledges that their failure to pay their account in full prior to the delivery date could result in a change in the delivery date and the assessment of additional fees or even collections or legal action on overdue accounts.
Summer Storage & Semester Abroad Deposit: The Customer agrees to pay a One Hundred Dollar ($100) Storage Hold Fee by credit card to reserve space for Our Services. This charge covers one packing kit consisting of Five (5) boxes (22" x 18" x 18" large boxes), 1 roll of packing tape, and labels. Additional kits are available for purchase at Thirty-Five Dollar ($35) each. We will offer one on campus pick up date for packing kits closer to move-out date. There will be no refunds or price adjustments, or other delivery dates offered for those who do not pick up a packing kit on the appointed date and time. The Customer recognizes that We will not be held liable for damage or theft to their materials. Storage Hold Fees are refundable only if the written request for a refund takes place prior to February 28th, 2027. The Storage Hold Fee will also be refunded in full in the event that We are unable to perform the Services for the Customer for any reason other than the Customer’s willful acts to void the contract. After March 1st, 2027, the Storage Hold Fee amount will be non-refundable and will be applied to the final invoice. If Customer chooses not to use services at any point after March 1st, there will be no refund of the deposit paid.
Summer Storage Additional Fees: The Customer further agrees to pay any applicable fees as specified in this Section. We will charge and You agree to pay any of the fees that apply to You. The purpose of the additional fees is to compensate Us for expenses it incurs beyond those associated with the provision of Services according to standard procedures.
Additional Fees may be charged for the following, as explained in this Agreement: Rescheduling fee: One Hundred Dollars ($100) if You reschedule your pick up or delivery within Seventy Two (72) hours of what You originally scheduled or fail to be available for a scheduled pick up (You will need to reschedule from available time slots), Rescheduling after failed delivery attempt when items are already on the delivery truck: One Hundred Fifty Dollars ($150) (You will need to reschedule from available time slots), Distance Delivery Fee: for pick up or delivery beyond Five (5) miles from campus will incur a Ten Dollar ($10) per mile distance pick up/delivery fee for a maximum distance of Ten (10) miles from campus, Discard Item Fee: Thirty Dollar ($30) per item You would like for Us to discard, Shipping Cost: if student does not return to school in the fall and boxes need to be shipped instead of local delivery, there will be a handling fee of Thirty Dollar ($30) per item in addition to UPS shipping and packing costs (if not in a box). Other fees not listed may apply for oversized items, delays caused by Customer, etc. We do not move or store items weighing 100 lbs. or more.
Ship & Store and Summer Start Storage Pricing: The Customer agrees to pay in full Our charges upon signing up for the Service based on the plan the Customer selects. Our fees are refundable through June 1st, 2026 less a $100 administrative fee, with a written request. These fees will also be refunded in full in the event that We are unable to perform the Services for the Customer for any reason other than the Customer’s willful acts to void the contract. The price for your Service is based on the date and time You place your order on Our Site and is the applicable price for your order. No price adjustments will be offered for future discounts or sales. Prices are subject to change without notice. Checks or cash are not accepted. The Customer acknowledges that they remain indebted to Us for any balance owed on their account as a result of invalid credit card information, Our inability to receive credit card authorizations, or for any other reason, which prevents Us from being paid for the Services and any additional fees. We reserve the right to hold the Customer’s possessions until payment has been received in full. The Customer acknowledges that their failure to pay their account in full prior to the delivery date could result in a change in the delivery date and the assessment of additional fees or even collections or legal action on overdue accounts.
Ship & Store Additional Fees: The Customer further agrees to pay any applicable fees as specified in this Section. We will charge and you agree to pay any of the fees that apply to You. The purpose of the additional fees is to compensate Us for expenses We incur beyond those associated with the provision of Services according to standard procedures.
Additional Fees may be charged for the following, as explained in this Agreement: Item Overage Fee: for any item received over the standard number of deliveries allowed, priced at Ten Dollar ($10) to Fifteen Dollars ($15) per item for Standard Plans and Twenty Dollar ($20) to Twenty Five Dollars ($25) per item for Premium Plans. Consolidation Bag Overage Fee: for additional bags needed for a consolidation plan, each addition bag will be billed at Seven Dollars and Fifty Cents ($7.50) per bag. Rescheduling fee: One Hundred Dollars ($100) if You reschedule your pick up or delivery within Seventy Two (72) hours of what You originally scheduled or fail to be available for a scheduled pick up (You will need to reschedule from available time slots), Rescheduling after failed delivery attempt when items are already on the delivery truck: One Hundred Fifty Dollars ($150) (You will need to reschedule from available time slots), Heavy Item Fee: surcharge for boxes or items over Sixty Five (65) pounds Thirty Dollar ($30) per box (no items 100 lbs. or more will be accepted for storage), Discard Item Fee: Thirty ($30) per item You would like for us to discard, Shipping cost: if student does not return to school in the fall and boxes need to be shipped instead of local delivery, there will be a handling fee of Thirty Dollar ($30) per item in addition to UPS shipping and packing costs (if not in a box). Late Package Fee: Packages received after our August package acceptance date will incur an additional Thirty Dollar ($30) fee. Other fees not listed may apply for delays caused by Customer, etc. One Student Per Plan: Each Ship & Store and Summer Start Storage plan includes space for one student only with only one each of the following allowed: futon, ottoman, mirror, headboard, mini-fridge, large rug, etc. 


4. SUMMER STORAGE & SEMESTER ABROAD SERVICES
A. Scheduled Pickups and Deliveries. The Customer shall present pre-packed goods to Us at the time of pick-up. Failure to be present and ready with items packed and labeled at scheduled pick-up time may result in Rescheduling or a cancellation fee of up to One Hundred and Fifty Dollar ($150). Should the Customer leave their boxes unattended for pickup, the Customer recognizes that We will not be held liable for damage or theft to their belongings. For pickups and deliveries, We utilize third-party services as independent contractors and vendors, such as moving companies and college students. We do not have liability for any acts or omissions of third parties. Our representative will supervise the pickup and deliveries made by the third-party subcontractors. You are required to be present at the specified pick-up and delivery location during the scheduled time and date. If You will not be present at pick-up or delivery, the alternate contact must be present. If for some reason You are unable to be present during your scheduled delivery time, You must designate someone to allow us access to your room and sign for You. The alternate contact must be present throughout the entire pick up or delivery process. This would require a signed waiver ahead of time and we will check the ID of the designated person to ensure the person matches the written waiver. If We arrive and no one is there to meet Our representative, You will need to contact us to reschedule pick up or delivery and up to a One Hundred and Fifty Dollar ($150) rescheduling fee will be billed to You. All fees and other terms from this agreement will still apply.
B. Access to Residence Halls. We follow and adhere to all terms and conditions of university housing policies as made known to Us. We require You to accompany Our representatives at all times while in the residence halls. If for any reason access to residence halls is limited by university policy, it is your responsibility to arrange a pickup and delivery location that We can accommodate. This may require You to bring your belongings outside to Our representative or retrieve them from outside the building.
C. Storage. Your Items will be stored at a third-party climate-controlled storage facility selected at Our sole discretion. A "climate-controlled facility" does not mean the facility is air-conditioned. A “climate-controlled storage facility” is a storage facility with ventilation that maintains a reasonable temperature for storage.
D. Abandonment. Without limiting Our right to conclude for other reasons that the Customer will not be returning to school, the Customer agrees that their failure to be present on the scheduled delivery day and their failure to communicate with Us concerning an alternate delivery arrangement constitutes abandonment of their stored possessions. Under abandonment of their possessions, the Customer agrees to pay Us for all charges and fees relating to the failed delivery. We have the right to assume ownership of the abandoned property Thirty (30) days after the last date of delivery for your standard delivery period, and storage fees for the Thirty (30) days will apply. Abandoned items may be auctioned or otherwise sold. Items will be safely stored during the Thirty (30) day period of abandonment.


5. SHIP & STORE SERVICES
A. Storage. Your Items will be stored at one of Our climate-controlled warehouses located in or around Greenville, South Carolina. A "climate-controlled facility" does not mean the facility is air-conditioned. A “climate-controlled storage facility” is a storage facility with ventilation that maintains a reasonable temperature for storage.
B. Consolidation. If Customer signs up for an optional consolidation plan upgrade, We will open all standard boxes and packages (with the exception of oversized or fragile items), update your inventory list, and consolidate them into Ikea style bags (Five (5) twenty (20) gallon blue zipper bags each measuring approximately 28 ¾ x 13 ¾ x 11 ¾ " included). Additional zipper bags needed will be billed at Seven Dollars and Fifty Cents ($7.50) each. Signing up for this option automatically grants us consent to open all packages to inventory and consolidate them.
C. Scheduled Pickups and Deliveries. Depending on the option selected by You at time of plan selection and payment in full, your items will be available to pick up at our Greenville, SC area warehouse, or will be delivered near campus within Three (3) miles. Items will not be delivered or placed inside dorm rooms, (We do not directly deliver to the colleges and universities). Failure to be present at scheduled pick-up or delivery time may result in Rescheduling or a cancellation fee of up to One Hundred and Fifty Dollar ($150). Should the Customer leave their boxes unattended after You have received possession of your items from Us , the Customer recognizes that We will not be held liable for damage or theft to their belongings. For pickups and deliveries, We utilize third-party services as independent contractors and vendors, such as moving help. We do not have liability for any acts or omissions of third parties. Our representative will supervise the pickup and deliveries made by the third-party subcontractors. You are required to be present at the specified pick-up and delivery location during the scheduled time and date. If You will not be present at pick-up or delivery, the alternate contact must be present. If for some reason You are unable to be present during your scheduled delivery time, You must designate someone to sign for You. The alternate contact must be present throughout the entire pick up or delivery process. This would require a signed waiver ahead of time and We will check the ID of the designated person to ensure the person matches the written waiver. If We arrive and no one is there to meet Our representative, You will need to contact Us to reschedule delivery and up to a One Hundred and Fifty Dollar ($150) rescheduling fee will be billed to You. All fees and other terms from this Agreement will still apply.
D. Abandonment. Without limiting Our right to conclude for other reasons that the Customer will not be attending school as planned, the Customer agrees that their failure to be present on the scheduled delivery day and their failure to communicate with Us concerning an alternate delivery arrangement constitutes abandonment of their stored possessions. Under abandonment of their possessions, the Customer agrees to pay Us for all charges and fees relating to the failed delivery or pick up. We have the right to assume ownership of the abandoned property Thirty (30) days after the last date of delivery or pick up for your standard delivery period, and storage fees for the Thirty (30) days will apply. Abandoned items may be auctioned or otherwise sold. Items will be properly stored during the Thirty (30) day period of abandonment.


6. LOST OR DAMAGED ITEMS
Our liability to You for any boxed Item is up to the amount of One Hundred ($100) or for unboxed Items, up to Sixty Cents ($0.60) per pound with a maximum of One Hundred Dollars ($100). You agree that the released value of each Item is no greater than One Hundred Dollars ($100) and that Our liability on any Item is restricted to One Hundred Dollars ($100).
We will have no liability to you for any Items that do not have clear indications of physical damage to the exterior. We will not be liable for internal damage that is concealed within its outer packaging.
Any lost or damaged Items must be reported to Us within Seventy-two (72) hours of pick up or delivery and have a Claims Form completed at https://www.deliverbeescollege.com/pages/claims-form. Claims not filed within Seventy-two (72) hours post the delivery and/or pick up date will be considered waived. All completed claims will be processed by Us and a response issued within Thirty (30) days from their receipt. Upon approval of the claim, We will disburse the lesser of the following amounts:
1. The cost of reasonably restoring the Item to its original condition if it is unusable, up to One Hundred Dollars ($100).
2. The actual replacement value of the Item, up to One Hundred Dollars ($100) for items that are unusable or missing.
3. For unboxed items: Sixty Cents ($0.60) per pound moved and stored up to One Hundred Dollars ($100) each Item.

4. For usable items with damage beyond normal wear and tear, possible reimbursement of 50% of the documented replacement value up to $50.

All damaged items must be inspected by Our representative upon delivery in order to properly inspect and assess the damage. In the case of loss of your Item, You agree to notify Our representative upon delivery of the other Items. The missing Items must be noted on the delivery receipt and signed by Our representative.
In the case that You are not present during the delivery, the condition as noted on the delivery confirmation as signed by you, your alternate contact or the Our representative will define the existence and extent of the loss or damage.
We will have no liability for any damage or loss to the following Items:
1. Cash,
2. Coins, jewelry, and collectables,
3. Items of intangible or indefinable value,
4. Extremely fragile items (e.g., Glass, mirrors, unboxed televisions, or electronics, etc.),
5. Damage to electronic equipment if not packed in its original manufacturer supplied packaging container and there is no evidence of physical damage or breakage to its packaging container,
6. Inadequately packed items,
7. Concealed and/or internal damage,
8. Unpackaged items, including furniture that is not wrapped and protected,
9. Minor damage caused by normal handling (including, but not limited to scratches, nicks, & cuts),
10. Damage to outer storage containers (e.g., plastic totes, suitcases, trunks, etc.),
11. Damage due to natural disasters, acts of terror, acts of warfare, pandemic, or acts of God,
12. Damage caused to assembled furniture and particleboard,
13. Any box where liquids or food items are stored, and

14. Loss or damages occurring while the items are not in Our possession.
Our maximum liability for loss, damage, expense or cost incurred are expressly limited by the Terms listed herein and are limited only to the limited storage period during which items are in Our custody.
For shipped items, the carrier's damage policy will apply to any damaged Items. Reference carrier's website for their policy. Shipping damages or lost items should be reported directly to the shipping carrier. We shall have no liability if any claim is denied or only partially paid by the shipping carrier.


7. PACKING
You are solely responsible for packing any boxes. Parcels must be packed securely and designed to prevent breakage of content. We will not be liable for loss or damage caused by improper packaging or labeling. We reserve the right to reject any item submitted for storage in the event that packages are considered unacceptable as to the manner in which it has been packed or for any other reason. Each box and each item that does not fit in a box is a separate “Item” for the purposes of pricing Our Services as that term is used above. Customers must ensure that Our packing label, provided to the Customer upon material delivery, is clearly visible on and securely attached to each good stored with Us.


8. RESTRICTED ITEMS
You agree that your Items do not and may not consist of any firearms, hazardous, or illegal materials as defined by any federal, state, provincial, or local government. In the United States liquid items, food or other Items that may impose a risk to your or others’ belongings may not be stored or shipped. In addition, cash, jewelry, and collectables may not be stored or shipped. We reserve the right to refuse storage or shipment of any Item that We deem illegal, hazardous, and/or that may otherwise damage equipment or other items. We reserve the right to open and inspect any package remitted to it for storage or shipping as We or any of Our agents or representatives deem necessary. In the case your Items consist of any of the above prohibited items, You assume all responsibility and liability for such Items and any damages or losses that result from your failure to adhere to these service restrictions. You shall indemnify and hold harmless Us for any damages or liability related to any of your Items.


9. PACKAGE ACCEPTANCE
You as a Customer hereby authorize Us as agent to accept, on your behalf, any package delivered to Our on-site management office during normal business hours, including but not limited to any package delivered by the United States Postal Service or by any private courier service or individual. You also specifically
authorize Us to sign on your behalf if the person or entity delivering said package requires an adult signature prior to delivery, including but not limited to the delivery of certified or registered mail.
Limitations. You understand and agree that We may refuse to accept any package that, at Our sole discretion:
(i) poses a danger to any person or property; or
(ii) is a size and/or weight that we are either unable or unwilling to store or maintain for any period of time. You agree that You are solely responsible for your interactions with couriers (i.e., UPS, USPS, FedEx) and We will have no liability or responsibility with respect thereto. We reserve the right, but have no obligation, to become involved in any way with disputes between You and any courier, or You and any company You have purchased from.


10. FEES & PAYMENTS
Fees. The fees for Our Services are set forth on the Site for the Service plan selected. Except as otherwise specified herein:
(i) Service fees are based on the plan purchased and not actual usage,
(ii) You may upgrade your Ship and Store Service plan by notifying Us in writing at least Fifteen (15) days prior to the pick up date and paying the difference in plan price. Plans cannot be downgraded.
(iii) Once an order is placed, payment obligations are non-cancelable, and fees paid are non-refundable unless otherwise noted. If Customer exceeds the quantity of Services ordered, then Customer must promptly pay fees for the excess quantity, as notified by Us. Customer agrees that the ordering of Services is not contingent on the delivery of any future functionality or features, or dependent on any oral or written public comments made by Us regarding future functionality or features; however, the preceding does not relieve Us from fulfilling its obligation to deliver Services the Customer ordered under this agreement.
(iv) We have the right to invoice for additional fees if excessive use or abuse of the policies occurs. Both Summer Storage and Ship & Store plans are for One (1) student and covers the items for One (1) student. If it is discovered an account is being used by more than One (1) student, an additional fee will be invoiced, and payment is due immediately at time of notification. Each Ship & Store plan includes space for one student only with only one each of the following allowed: futon, ottoman, mirror, headboard, mini-fridge, large rug, etc. Failure to abide by the One (1) student use policy may result in termination of your agreement with Us and void any obligation of service completion and use of any future Services.
Payments. All charges are payable in US Dollars. Payment is due from Customer at the time the order is placed or invoiced, and payment must be made by Customer using a credit, debit, or other payment card accepted by www.deliverbeescollege.com before an order is processed. Customer agrees that Customer is responsible for all charges payable, including any adjustments as provided herein, on the Site, and/or in the purchase agreement presented with order approval, on account of such Customer’s order, and Customer authorizes Us to debit all such charges to the payment card account provided by Customer. If the actual characteristics of the shipment ordered are different than that provided by Customer when the order was placed and/or results in additional charges or adjustments, including those charges set forth on the Site, an email will be sent to the Customer notifying Customer of such charges and adjustments, and such charges and adjustments, if any, will be debited/charged to the payment card account provided by Customer within Twenty-Four (24) hours after the email notification is sent. Customer is permitted Ten (10) days from the date of the charge to dispute any charges by sending a written dispute notice to Us at the mailing address shown on the “contact us” section of the Site. If Customer does not provide such written dispute notice within this period, such charges are deemed valid, and Customer agrees that Customer is forever barred from bringing a claim regarding such charge(s). A timely written dispute notice is a condition precedent to Customer’s assertion of a claim against Us. We may suspend or terminate access to and use of the Services by You, agents and end-users for non-payment or returned payments.
Payment Agent. If You pay by credit card or certain other payment instruments, the Services provide an interface for the account owner to change credit card information (e.g., upon card renewal). Payments made by credit card, debit card or certain other payment instruments for Us are billed and processed by Our payment agent. The payment agent uses a third-party intermediary to manage credit card processing and this intermediary is not permitted to store, retain, or use your billing information except to process your credit card information for the payment agent.
Late Payment; Suspension of Services; Lien and Storage Charges. If the Customer’s payment card is declined for any charges for the order, including additional charges or adjustments, your order is put on hold until a successful authorization is obtained, or payment is otherwise made. We shall have a lien on the shipment for all sums due it relating to the order or any other amounts owed by Customer and may withhold delivery of the shipment until all such sums are paid. In the event that delivery of the shipment is withheld due to nonpayment of charges, storage charges may be assessed on a per/day basis. If nonpayment of charges is not resolved within Twenty (20) days after the payment card is declined, additional storage and transportation charges above those already assessed may apply, and in the event the nonpayment of charges is not resolved within Sixty (60) days, the shipment may be sold for the amount of the accumulated charges or returned to the sender through the original carrier and future deliveries will be rejected until payment is reinstated. In the event We deem it necessary to retain an attorney or collection agency to collect unpaid charges or for the enforcement of these Terms, all unpaid charges, including any assessed storage charges, will be subject to a late payment penalty of Fifteen Percent (15%) of the unpaid charges, and Customer shall be liable for payment of all reasonable costs incurred by Us in attempting to collect such unpaid charges. Such costs include, but are not limited to, attorneys’ fees, collection agency fees, interest, and court costs.


11. DUTY OF CARE, INDEMNIFICATION, AND WAIVER
You agree to release, indemnify and hold Us and Our affiliates and Our officers, employees, directors and agents harmless from any and all losses, damages, expenses, including reasonable attorneys’ fees, costs, rights, claims, actions of any kind and injury (including death) arising out of or relating to your use of the Service (except as expressly set forth in the Terms), any user content, your violation of these Terms or your violation of any rights of another.
Legal Claims: We are not liable for any loss, damage, mis-delivery or non-delivery caused by the act, default, or omission of the carrier, of the Customer, or any other party who claims interest in the shipment or caused by the nature of the shipment or any defect thereof. We are not liable for any loss, damage, mis-delivery, or non-delivery caused by violation(s) by the Customer of any of the Terms, including, but not limited to, improper or insufficient packing, securing, marking or addressing, or of failure to observe any of the rules relating to shipments not acceptable for transportation or shipments acceptable only under certain conditions. We are not liable for any loss, damage, mis-delivery, or non-delivery caused by acts of God, perils of the air, pandemic, public enemies, public authorities, war, riots, strikes, labor disputes, weather conditions, or mechanical delay or failure of equipment. In the event that We are determined to be liable to Customer or to any other person or entity in connection with any order, shipment, or otherwise,
Our entire liability, if any, shall be limited to the fees paid by Customer to Us with respect to the subject order.
Dispute Resolution: Any controversies or disputes arising out of or relating to this agreement shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association. The parties shall select a mutually acceptable arbitrator knowledgeable about issues relating to the subject matter of this agreement. The arbitrator(s) shall not have the authority to modify any provisions of this agreement or to award punitive damages. The arbitrator(s) shall have the power to issue mandatory orders and restraint orders in connection with the arbitration. The decision rendered by the arbitrator(s) shall be final and binding on the parties, and judgment may be entered in conformity with the decision in any court having jurisdiction. During the continuance of any arbitration proceeding, the parties shall continue to perform their respective obligations under this agreement. If You are dissatisfied with any portion of the service or with these Terms or the Service, your sole and exclusive remedy is to discontinue use of the Service.


12. USER CONDUCT AND TERMINATION
You agree to not use the Service to:
a. Interfere with or disrupt the Service or servers or networks connected to the Service, or disobey any requirements, procedures, policies or regulations of networks connected to the Service;
b. Violate any applicable local, state, national or international law, or any regulations having the force of law;
c. Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
d. Further or promote any criminal activity or enterprise; or
e. Harass or intimidate any delivery driver or employee of Ours, understanding doing so may cause Us to stop Services at your home.
You agree that We, in Our sole discretion, may suspend or terminate your account (or any part thereof) or use of the Service, for any reason, including, without limitation, for nonpayment or returned payment, for lack of use or if We believe that You have violated or acted inconsistently with the letter or spirit of these Terms. Any suspected fraudulent, abusive, or illegal activity that may be grounds for termination of your use of Service, may be referred to appropriate law enforcement authorities. We may also in Our sole discretion and at any time discontinue providing the Service, or any part thereof, with or without notice. You agree that any termination of your access to the Service under any provision of this Terms may be effectuated without prior notice and acknowledge and agree that We may immediately deactivate or delete your account and/or bar any further access to the Service. Further, You agree that We will not be liable to You or any third party for any termination of your access to the Service.


13. FAIR USE POLICY
In order to avoid disruption in Our Services and to protect the quality of Services offered to the company’s customers, a fair usage policy shall be applicable to its members. We reserve the right, at Our sole
discretion, to determine which subscribers are in violation of Our fair use policy. We reserve the right to monitor packages and impose reasonable package limits in regard to its fair use policy. Subscribers found to be in violation of Our fair use policy will no longer be eligible for unlimited delivery subscriptions, and may be offered an alternative delivery plan option such as warehouse pickup or additional fees for delivery.


14. SERVICE CONTENT AND SOFTWARE
You acknowledge and agree that the Service may contain content or features that are protected by copyright, patent, trademark, trade secret, or other proprietary rights and laws. Except as expressly authorized by Us, You agree not to copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any right in the software or content features. Any rights not expressly granted herein are reserved by Us.


15. INDEMNITY AND RELEASE
You agree to release, indemnify and hold Us and Our affiliates and Our officers, employees, directors and agents harmless from any and all losses, damages, expenses, including reasonable attorneys’ fees, costs, rights, claims, actions of any kind and injury (including death) arising out of or relating to your use of the Service (except as expressly set forth in the Terms), any user content, your violation of these Terms or your violation of any rights of another.


16. CONFIDENTIALITY
We and You and Our employees, agents, or representatives shall not at any time or in any manner, either directly or indirectly, use for the personal benefit of either party, or divulge, disclose, or communicate in any manner, any information that is proprietary to either party. We and You and Our employees, agents, and representatives shall protect such information and treat it as strictly confidential. This provision shall continue to be effective after the termination of this agreement.


17. SEVERABILITY
Should any court of law consider any provision of these Terms and our agreement to be unenforceable, then that provision shall be considered severed from these Terms and the remainder of the Terms and our agreement shall continue in full force and effect. If required, the parties agree that a court of law shall construe the remaining non-severed provisions in a context consistent with the Terms and agreement as a whole.
Questions, Complaints & Suggestions: Please direct all questions, inquiries, suggestions and/or complaints about the Service directly to team@thedeliverbees.com.


 

COMPANY POLICIES

DELIVERBEES COLLEGE
Updated 6/2/2026

SUMMER STORAGE & SEMESTER ABROAD POLICIES

Labeling & Pickup

  • Required Labeling: All items must be clearly labeled with the student’s first and last name and a current phone number. Items without labels may be delayed or misidentified.

  • Secure Packing: All items must be securely packed in sealed boxes, bins, or bags. Items must be protected against normal handling during pickup, transportation, and storage.

  • Exclusions: Items that are fragile (mirrors, glass, unboxed Televisions, etc.), improperly packed, or not enclosed (e.g., loose items, open containers) are not eligible for damage coverage.

Damaged or Missing Items

  • Notification Window: Any claim regarding damage or missing items must be submitted within 72 hours of delivery. Claims submitted after this period may not be eligible for review.

  • Claims Process: A Claims Form https://www.deliverbeescollege.com/pages/claims-form  must be completed, and supporting documentation (e.g., photographs, etc.) must be included.

Coverage & Reimbursement:

  • Usable but damaged beyond normal wear and tear: Partial reimbursement or credit up to 50% of documented item value, up to $50 per item.

  • Not usable or missing: Reimbursement or credit up to $100 per item based on documented replacement value.

  • Condition Requirement: Items must be inspected immediately upon delivery. Claims for items reported later or removed from their original packaging before inspection may not be accepted.

  • Exclusions: Deliverbees is not responsible for pre-existing damage, manufacturer defects, or damage caused by improper packing, prohibited items, or normal wear and tear.

Prohibited Items

The following are strictly not permitted for storage. Items discovered in violation may be removed, discarded, or returned at the client’s expense and will void all coverage:

  • Perishables, liquids, aerosols, hazardous materials, or flammable substances

  • Jewelry, cash, heirlooms, collectibles, or other high-value items

  • Highly fragile, unboxed, or already damaged items

  • Any motorized vehicles, or any items with gas or lithium ion batteries

Liability Limit

  • Maximum coverage: $100 per item for missing or damaged items.

  • Aggregate limit: Total liability per client is limited to $500.

  • Deliverbees is not responsible for consequential damages, emotional distress, or loss of use. Clients storing items of greater value should obtain their own insurance coverage.

SUMMER STORAGE & SEMESTER ABROAD ADDITIONAL FEES

  • Pick-up/Delivery outside of standard schedule: $250 fee. Additional $100 fee if a moving truck is needed and/or staff beyond 2 movers is required.

  • Rescheduling Fee (Pickup/Delivery): $100 if rescheduled within 72 hours or after a failed attempt.

  • Failed Delivery Rescheduling: $150 if items are already on the truck (24 hours prior to delivery).

  • Assembly/Disassembly Fee: $40–$75 for furniture that must be taken apart/put back together.

  • Distance Fee: $10 per mile beyond 5 miles from campus (max 10 miles).

  • Discard Fee: $30 per item if you’d like us to dispose.

  • Shipping Handling Fee: $30 plus actual shipping & packing costs per item if you don’t return to school and need items mailed.

Other Fees: may apply for oversized items or delays caused by the customer.


SHIP & STORE POLICIES

 Labeling & Delivery

  • Required Information: All shipped packages must include the student’s first and last name that matches the registration on file and follow the shipping instructions.

  • Unlabeled Packages: Packages missing identifying information may be delayed until ownership is confirmed. Deliverbees is not responsible for delays caused by incomplete labeling.

  • Carrier Delivery Responsibility: Deliverbees is not responsible for items marked “delivered” by carriers (UPS, FedEx, USPS, Amazon, etc.) but left outside, misdelivered, or delivered after hours. Responsibility begins only once a package is physically received and scanned into our system.

Package Tracking & Responsibility

Customer Responsibility:

  • Confirm delivery with the carrier before contacting Deliverbees.

  • Check all orders against items accepted by Deliverbees through notification emails.

  • Ensure all shipping labels are correctly addressed.

  • Provide accurate and up-to-date contact information.

Deliverbees Responsibility:

  • Once a package is physically received during business hours and scanned into our system, Deliverbees assumes responsibility.

  • A check-in notification will be sent within 24 hours of scanning.

  • Loss or damage after check-in is covered under our liability policy (see below).

 Missing, Late, or Unclaimed Packages

  • Packages remain the responsibility of the carrier until scanned into Deliverbees’ tracking system.

  • Packages without identifying information will be held until ownership is determined.

  • Items left unclaimed more than 30 days after the start of the semester may be considered abandoned and disposed of or donated at Deliverbees’ discretion.

Damaged Packages

  • Upon Arrival: Any package arriving with visible damage will be photographed, documented, and the customer will be notified.

  • Carrier Damage: If damage occurred before the package entered Deliverbees’ possession, the customer must file a claim directly with the carrier.

  • Damage in Our Care: If damage occurs after check-in, reimbursement or credit up to $100 per item may be issued based on item value and documentation.

  • Claims Deadline: All Claims Forms must be submitted within 72 hours of package pick-up or delivery to the customer at https://www.deliverbeescollege.com/pages/claims-form. 

Consolidation Guidelines

  • Boxes From Home: To ensure the safety and security of all items, we do not open sealed boxes or bags from home, or any other pre-packed containers. Items must be shipped individually or packed in a way that does not require repacking by our team.

  • Only items shipped directly to our warehouse will be eligible for consolidation into Deliverbees storage bags.

  • If items arrive in a way that cannot be safely or securely consolidated, they will remain in their original packaging for storage and delivery.

Consolidation Timing & Processing

  • Packages should arrive no later than 10 business days before your scheduled pick-up or delivery window to allow adequate time for processing and consolidation.

  • Packages received after this date may not be consolidated and may require separate handling or pickup.

 Prohibited Items

  • Packages containing any of the following are not accepted and will void all liability if discovered:

    • Perishables, liquids, aerosols, hazardous materials including lithium ion batteries

    • Jewelry, cash, heirlooms, or other high-value items

Liability Limit

  • Per-item limit: Up to $100 per item.

  • Aggregate limit: Maximum liability per customer is the price paid for the Ship & Store plan selected by the client.

  • Deliverbees does not assume responsibility for lost revenue, missed deadlines, or other consequential or incidental damages.

Delays Beyond Our Control

  • Deliverbees is not responsible for delays due to carrier errors, extreme weather, natural disasters, labor disruptions, or other events outside our control. Delivery and storage schedules may be adjusted in such cases without penalty.

SHIP & STORE ADDITIONAL FEES

  • Item Overage: $10–$15 per extra item (Standard Plans); $20–$25 for Premium Plans.

  • Extra Consolidation Bags: $7.50 each. Includes the bag and labor to consolidate items.

  • Rescheduling Fee: $100 if rescheduled within 72 hours or after a failed attempt.

  • Failed Delivery Rescheduling: $150 if delivery has to be rescheduled due to Client failing to arrive at scheduled pick up or delivery.

  • Heavy Item Fee: $30 per box/item over 65 lbs (no items over 100 lbs will be accepted).

  • Discard Fee: $30 per item if we need to dispose.

  • Returned Item Fee: $30 to return an item. Client must coordinate with the carrier and send Deliverbees the necessary label via email at team@thedeliverbees.com.

  • Late Package Fee: $30 for packages received after the cut-off date.