SUMMER STORAGE & SEMESTER ABROAD POLICIES

Labeling & Pickup

• Required Labeling: All items must be clearly labeled with the student’s first and last name and a current phone number. Items without labels may be delayed or misidentified.
• Secure Packing: All items must be securely packed in sealed boxes, bins, or bags. Items must be protected against normal handling during pickup, transportation, and storage.
• Exclusions: Items that are fragile (mirrors, glass, unboxed Televisions, etc.), improperly packed, or not enclosed (e.g., loose items, open containers) are not eligible for damage coverage.

Damaged or Missing Items

• Notification Window: Any claim regarding damage or missing items must be submitted within 72 hours of delivery. Claims submitted after this period may not be eligible for review.
• Claims Process: A Claims Form https://www.deliverbeescollege.com/pages/claims-form  must be completed, and supporting documentation (e.g., photographs, etc.) must be included.

Coverage & Reimbursement:

• Usable but damaged beyond normal wear and tear: Partial reimbursement or credit up to 50% of documented item value, up to $50 per item.
• Not usable or missing: Reimbursement or credit up to $100 per item based on documented replacement value.
• Condition Requirement: Items must be inspected immediately upon delivery. Claims for items reported later or removed from their original packaging before inspection may not be accepted.
• Exclusions: Deliverbees is not responsible for pre-existing damage, manufacturer defects, or damage caused by improper packing, prohibited items, or normal wear and tear.

Prohibited Items

The following are strictly not permitted for storage. Items discovered in violation may be removed, discarded, or returned at the client’s expense and will void all coverage:

• Perishables, liquids, aerosols, hazardous materials, or flammable substances
• Jewelry, cash, heirlooms, collectibles, or other high-value items
• Highly fragile, unboxed, or already damaged items
• Any motorized vehicles, or any items with gas or lithium ion batteries

Liability Limit

• Maximum coverage: $100 per item for missing or damaged items.
• Aggregate limit: Total liability per client is limited to $500.
• Deliverbees is not responsible for consequential damages, emotional distress, or loss of use. Clients storing items of greater value should obtain their own insurance coverage.

SUMMER STORAGE & SEMESTER ABROAD ADDITIONAL FEES

• Pick-up/Delivery outside of standard schedule: $250 fee. Additional $100 fee if a moving truck is needed and/or staff beyond 2 movers is required.
• Rescheduling Fee (Pickup/Delivery): $100 if rescheduled within 72 hours or after a failed attempt.
• Failed Delivery Rescheduling: $150 if items are already on the truck (24 hours prior to delivery).
• Assembly/Disassembly Fee: $40–$75 for furniture that must be taken apart/put back together.
• Distance Fee: $10 per mile beyond 5 miles from campus (max 10 miles).
• Discard Fee: $30 per item if you’d like us to dispose.
• Shipping Handling Fee: $30 plus actual shipping & packing costs per item if you don’t return to school and need items mailed.

Other Fees: may apply for oversized items or delays caused by the customer.

SHIP & STORE POLICIES

 Labeling & Delivery

• Required Information: All shipped packages must include the student’s first and last name that matches the registration on file and follow the shipping instructions.
• Unlabeled Packages: Packages missing identifying information may be delayed until ownership is confirmed. Deliverbees is not responsible for delays caused by incomplete labeling.
• Carrier Delivery Responsibility: Deliverbees is not responsible for items marked “delivered” by carriers (UPS, FedEx, USPS, Amazon, etc.) but left outside, misdelivered, or delivered after hours. Responsibility begins only once a package is physically received and scanned into our system.

Package Tracking & Responsibility

Customer Responsibility:

• Confirm delivery with the carrier before contacting Deliverbees.
• Check all orders against items accepted by Deliverbees through notification emails.
• Ensure all shipping labels are correctly addressed.
• Provide accurate and up-to-date contact information.

Deliverbees Responsibility:

• Once a package is physically received during business hours and scanned into our system, Deliverbees assumes responsibility.
• A check-in notification will be sent within 24 hours of scanning.
• Loss or damage after check-in is covered under our liability policy (see below).

 Missing, Late, or Unclaimed Packages

• Packages remain the responsibility of the carrier until scanned into Deliverbees’ tracking system.
• Packages without identifying information will be held until ownership is determined.
• Items left unclaimed more than 30 days after the start of the semester may be considered abandoned and disposed of or donated at Deliverbees’ discretion.

Damaged Packages

• Upon Arrival: Any package arriving with visible damage will be photographed, documented, and the customer will be notified.
• Carrier Damage: If damage occurred before the package entered Deliverbees’ possession, the customer must file a claim directly with the carrier.
• Damage in Our Care: If damage occurs after check-in, reimbursement or credit up to $100 per item may be issued based on item value and documentation.
• Claims Deadline: All Claims Forms must be submitted within 72 hours of package pick-up or delivery to the customer at https://www.deliverbeescollege.com/pages/claims-form. 

Consolidation Guidelines

• Boxes From Home: To ensure the safety and security of all items, we do not open sealed boxes or bags from home, or any other pre-packed containers. Items must be shipped individually or packed in a way that does not require repacking by our team.
• Only items shipped directly to our warehouse will be eligible for consolidation into Deliverbees storage bags.
• If items arrive in a way that cannot be safely or securely consolidated, they will remain in their original packaging for storage and delivery.

Consolidation Timing & Processing

• Packages should arrive no later than 10 business days before your scheduled pick-up or delivery window to allow adequate time for processing and consolidation.
• Packages received after this date may not be consolidated and may require separate handling or pickup.

 Prohibited Items

• Packages containing any of the following are not accepted and will void all liability if discovered:
• Perishables, liquids, aerosols, hazardous materials including lithium ion batteries
• Jewelry, cash, heirlooms, or other high-value items

Liability Limit

• Per-item limit: Up to $100 per item.
• Aggregate limit: Maximum liability per customer is the price paid for the Ship & Store plan selected by the client.
• Deliverbees does not assume responsibility for lost revenue, missed deadlines, or other consequential or incidental damages.

Delays Beyond Our Control

• Deliverbees is not responsible for delays due to carrier errors, extreme weather, natural disasters, labor disruptions, or other events outside our control. Delivery and storage schedules may be adjusted in such cases without penalty.

SHIP & STORE ADDITIONAL FEES

• Item Overage: $10–$15 per extra item (Standard Plans); $20–$25 for Premium Plans.
• Extra Consolidation Bags: $7.50 each. Includes the bag and labor to consolidate items.
• Rescheduling Fee: $100 if rescheduled within 72 hours or after a failed attempt.
• Failed Delivery Rescheduling: $150 if delivery has to be rescheduled due to Client failing to arrive at scheduled pick up or delivery.
• Heavy Item Fee: $30 per box/item over 65 lbs (no items over 100 lbs will be accepted).
• Discard Fee: $30 per item if we need to dispose.
• Returned Item Fee: $30 to return an item. Client must coordinate with the carrier and send Deliverbees the necessary label via email at team@thedeliverbees.com.
• Late Package Fee: $30 for packages received after the cut-off date.