Our Policies – Clear, Simple, Stress-Free

📑 Deliverbees College Policies

We believe in keeping things simple, transparent, and stress-free. Here’s how our Summer Storage and Ship & Store programs work, and what you can expect from us every step of the way.

🧳 Summer Storage Policy

📝 Labeling & Pickup

✔️ All items must be labeled with the student’s first + last name and a phone number.

✔️ All items must be packed securely. (Fragile or improperly packed items are not covered.)

📉 Damaged Items

  • Claims must be made within 7 days of delivery.
  • Usable but damaged beyond normal wear and tear from moving→ may be eligible for partial reimbursement.
  • Not usable → reimbursement or credit (up to $100 per item).

🚫 Prohibited Items

❌ Perishables, liquids, aerosols, hazardous materials
❌ Jewelry, cash, heirlooms, or other high-value items

⚖️ Liability Limit

Maximum coverage: $100 per item.

📦 Ship & Store Policy

📝 Labeling & Delivery

✔️ Packages must include the student’s first + last name (matching registration).

✔️ Packages without names may be delayed until identified.

✔️ If a carrier marks an item “delivered” but it was left outside, misdelivered, or delivered after hours, Deliverbees cannot assume responsibility.

🕒 Package Tracking & Responsibility

Customer Responsibility:

  • Confirm carrier delivery (UPS, FedEx, USPS, Amazon, etc.).
  • Provide accurate contact information.

Deliverbees Responsibility:

  • Once a package is physically received during business hours and scanned into our system, Deliverbees assumes responsibility for it.
  • Families will receive a notification within 24 hours once a package has been checked in.
  • Any loss or damage that occurs after a package is scanned into our system is Deliverbees’ responsibility (see liability limits below).

📦 Missing, Late, or Unclaimed

  • Carriers are responsible until items are scanned in to the Deliverbees tracking system.
  • Unnamed packages may be delayed until identified.
  • Items left unclaimed 30+ days after semester begins may be considered abandoned.

📉 Damaged Packages

  • If a package arrives damaged → we photograph and notify you.
  • Carrier damage → family must file claim with carrier.
  • Damage in our care → reimbursement/credit up to $100 per item depending on item value.
  • Claims must be submitted within 7 days of delivery.

🚫 Prohibited Items

❌ Perishables, liquids, aerosols, hazardous materials
❌ Jewelry, cash, heirlooms, or other high-value items

⚖️ Liability Limit

Maximum coverage: Item replacement value up to $100 per item.

🌦️ Delays Beyond Our Control

Not responsible for delays caused by carriers, weather, or other disruptions.

💛 Our Promise

Whether it’s Summer Storage or Ship & Store, our goal is simple:

  • Clear communication
  • Climate-controlled storage
  • Fair and fast resolutions
  • Peace of mind for parents & students

Additional Fees & Charges

Summer Storage Additional Fees

  • Pick-up/Delivery outside of standard schedule: $250 fee. Additional $100 fee if a moving truck is needed and/or staff beyond 2 movers is required.
  • Rescheduling Fee (Pickup/Delivery): $100 if rescheduled within 72 hours or after a failed attempt.
  • Failed Delivery Rescheduling: $150 if items are already on the truck (24 hours prior to delivery).
  • Assembly/Disassembly Fee: $40–$75 for furniture that must be taken apart/put back together.
  • Distance Fee: $10 per mile beyond 5 miles from campus (max 10 miles).
  • Discard Fee: $30 per item if you’d like us to dispose.
  • Shipping Handling Fee: $30 plus actual shipping & packing costs per item if you don’t return to school and need items mailed.
  • Other Fees: may apply for oversized items or delays caused by the customer.

Ship & Store Additional Fees

  • Item Overage: $10–$15 per extra item (Standard Plans); $20–$25 for Premium Plans.
  • Extra Consolidation Bags: $7.50 each. Includes the bag and labor to consolidate items.
  • Rescheduling Fee: $100 if rescheduled within 72 hours or after a failed attempt.
  • Failed Delivery Rescheduling: $150.
  • Heavy Item Fee: $30 per box/item over 65 lbs (no items over 100 lbs accepted).
  • Discard Fee: $30 per item if we need to dispose.
  • Returned Item Fee: $30 to return an item. Client must coordinate with the carrier and send deliverbees the necessary label via email at team@thedeliverbees.com.
  • Late Package Fee: $30 for packages received after the cut-off date.